Energy & Utilities
Driving the process and technology
Adactin is one Driving the process and technology of the leading IT consulting and service providers for the energy and utility industry,
transforming the operations with its vast expertise across the entire value chain. Our service
area includes retail, smart grid, customer service, energy management, asset management,
field service, network operations, energy trading, and risk management. We have designed
our solutions with a wide-ranging experience and focus on advanced technologies that
include cloud computing, big data analytics, automation, predictive analytics, artificial
intelligence, and mobility to assist businesses to transform their conventional way of serving
the industry. Be it compliance, customer experience, or operational performance, you can
rely on us for result-driven assistance across multiple business areas.
The Adactin Services and Solutions
We are committed to creating new opportunities for our customers through the innovative
energy and utility solutions. We work with energy and utility providers across the globe and
provide advanced and world-leading digital technologies, services, and end-to-end solutions
that enable businesses to digitalise their business processes with confidence. Through our
connected infrastructure, workforce, and supply chain management offerings, we assist you
to drive operational excellence, leverage assets, unlock complexity, and create new
business opportunities. Here’s a list of collective services and solutions we provide.
Smart Grid
Smart grid has proven out to be a huge transformation with its perspective to reduce costs
and improve operations in customer service, retail, outage management, network
operations, and asset management in the modern energy and utility industry. Adactin, with
its advanced IT solutions capabilities, enables smart grid deployments to transform business
processes and leverage real-time insight and control. This empowers utilities to deliver smart
grid business case. Our smart grid expertise domains are the following.
- Smart metering implementation and integration
- Smart meter asset and operations management
- Analytics for customer operations
- Analytics for reliability and network operations
Energy Management
In the past few years, energy management has witnessed rising energy prices, a controlled
grid, and climate change which collectively resulted in its eminent need. Also, the
technological drift at the same phase has driven innovation in energy management services
and solutions. Adactin assists businesses to conceptualize and deliver successful energy
management services with a vast expertise in the following.
- Energy efficiency and demand response
- Renewable energy programs
- Consumer energy management
- Analytics for program improvement
Customer Experience Management
Today’s socially connected world demands a gratifying customer experience as an important
quality while delivering industry-specific core services. We work in conjunction with various
leading utility companies, providing mobility, social media, and analytics innovation to drive
the change in ways that are meaningful to their customers. We understand the significance
of customer service and therefore implement customer empowerment, operational
excellence, and improved customer relationships methodologies through the following.
- Customer splitting
- Predictive Analytics
- Multi-channel customer service
- Integrated customer communication
- Social media monitoring and analysis
Customer Information and Billing
Modern businesses adapt to altering customer expectations, competition, market reforms, and regulations which require customer information and billing operations to be as stringent as possible. Adactin assists energy and utility industry to improve their billing cycle time, improve precision, and greater flexibility by providing businesses with advanced self-service options, smooth rollout of smart metering, and new products and services. We have got proven expertise in the following domains.
- Customer account management
- Billing and invoicing
- Credit and payment
- Service order management
- Products and services
Energy Trading
Adactin understands the significance of energy trading for maintaining a reliable supply of electricity and gas and in order to sustain low costs. With our industry-specific expertise and experience, we leverage utilities to streamline their wholesale trading and risk management operations through our following capabilities.
- Trading
- Risk management
- Contract management
- Scheduling
- Settlements
Enabling Energy Market Transformation
Adactin supported the implementation of critical rule changes for a client stemming from the Power of Choice (POC) review (December 2017), helping design and deploy a structured program across four key workstreams:
1. Market Procedure Updates
Redefining electricity retail market processes to align with new regulations.
2. B2B Process Modernisation
Streamlining business-to-business procedures for seamless compliance.
3. Systems Transformation
Designing, developing, and testing upgrades to retail market systems.
4. Industry Readiness
Coordinating stakeholder preparation, monitoring progress, and reporting on transition efforts. Through this initiative, Adactin helped drive a smoother transition to more competitive, customer-centric energy markets.