CLIENT PROFILE

Client is an Australian bank and financial-services provider. It is one of Australia’s “big four” banks.

As of March 2018, the client has 14 million customers and employs almost 40,000 people, with a vision to be one of the world’s great service companies, helping customers, communities, and people to prosper and grow.

Client provides a broad range of consumer, business, and institutional banking, and wealth management services through a portfolio of financial services brands and businesses.

NPP OVERVIEW

The New Payments Platform is a world-class payments infrastructure for the Australian economy. It gives consumers, businesses, and government departments a platform to make fast, versatile, and data-rich payments to meet the evolving needs of a 24/7 digital economy.

It’s a platform that enables real-time clearing and settlement for simple or complex payment solutions, between two people or between many. It can simplify payments through an Addressing Service, called PayID, as well as offer the ability to include more information with payments, such as text or links to externally hosted documents.

While the platform has been collaboratively developed by NPP Australia Ltd and 13 financial institutions, a large number of additional financial institutions connect to the Platform through one of these initial participants.

The New Payments Platform enables innovators to develop and offer an overlay service or product, helping more consumers and businesses to realize the benefits of faster, data-rich payments and the PayID simple addressing service.

The first innovative product delivered via the New Payments Platform is Osko.

BUSINESS SITUATION

Adactin was involved in customization of a popular product used in the payments industry for initiating Payments, developed in an Agile (Scrum) environment with a three-week sprint cycle. The objective was to implement real-time payments, also known as Immediate Payments, on top of the existing system to incorporate the requirements and business needs related to NPP/Osko Payments for Retail and Corporate Channels, covering both on-us and off-us transactions.

SOLUTION

Adactin proposed and implemented solutions for NPP/Osko payments for the end user client, i.e., Retail as well as Corporate.

Phase 1 – Interacting with the Business and performed Requirement Analysis

• The Adactin team comprising Developers spent time with Business Analysts (BA) and Subject Matter Experts (SME) to understand the system, end-to-end business processes, and requirements of the application.
• Coordinated and collaborated with cross-functional business users, engineers, and Business Analyst to discuss the design, requirements, and get approval to achieve an elegant solution.

Phase 2 – Development of the Requirements

• Demonstrated a proof of concept covering one key scenario.
• Worked on enhancements and defect fixing for the recently launched NPP (Osko Payments).
• Worked on developing and designing of solutions related to Osko Payments for Corporate Online Channel for on-us and off-us transactions.
• Researched and resolved reported system problems efficiently and accurately while adhering to internal software management standards and procedures.
• Provided ongoing maintenance support and enhancement in the existing system and platform.

Phase 3 – Performed Unit Testing for the Developed Modules

• Tested on-us and off-us transactions using Asset Simulator for verifying transactions.
• Liaised with the testing team, infrastructure team, and Technical Architect for the fixes done and analysis of the results with the changes in configuration.

Phase 4 – Documentation and Handover

• Versioned the scripts in SVN and handed over the documents and reports in a shared repository.
• Prepared Release Notes and Traceability Matrix summarizing the configurations done and files modified.

BENEFITS

Find below benefits of the technical solution proposed to the client:

• Opportunity to reduce costs – through aggregated model. Offers both Single Credit Transfers (SCT) and BPAY’s Osko Overlay Service 1 (Payments) at industry launch.
• PayID registrations and updates
• Real-time payments clearing and settlement processing
• Industry standard gateway solution, a global financial services vendor
• The solution enables banks to thrive in with latest API’s based on the ISO 20022 messaging standard and instant payments processing.
• Fully hosted case management solution with operational and technical support available.
• Control flexible solutions to connect, create and control customers’ user experience.

TECHNOLOGY STACK

• OS – Windows 2007
• Database – MySQL
• Language – Groovy
• Webservice – SOAP
• Tools – Configuration Builder, Platform Manager, Asset, Jira, Confluence, and SVN

ASSISTANCE PROVIDED BY CLIENT RESOURCES

• Assistance provided by client’s cross-functional team in understanding the existing system and requirements.
• Knowledge transfer on application workflows