Adactin delivers comprehensive solutions leveraging Dynamics 365 enabling organisations to accelerate digital transformation, automate business processes, and enhance customer engagement. Our offerings combine deep technical expertise, robust delivery frameworks, and a focus on business value, tailored to meet the evolving needs of enterprises across industries.

Core Offerings

Microsoft Dynamics 365 Service 

Microsoft Dynamics 365 is a unified suite of intelligent business applications that connect your teams, processes, and data to drive growth and efficiency. Our comprehensive Microsoft Dynamics 365 services are designed to help organisations streamline operations, improve customer engagement, and accelerate digital transformation.

• Consulting & Strategy
  • Assess your business needs and define the right Dynamics 365 solution mix.
  • Roadmap planning and licensing guidance for optimal value.
• Implementation & Customisation
  • End-to-end deployment of Dynamics 365 applications, including Sales, Customer Service, Field Service, Finance, Supply Chain, and more.
  • Custom module and workflow development tailored to your unique business processes.
  • Integration with Microsoft 365, Power Platform, SharePoint, and third-party systems for unified operations.
• Migration & Modernisation
  • Upgrade from legacy ERP systems to Dynamics 365.
  • Seamless data migration and process optimisation to ensure business continuity.
• Testing & Quality Assurance
  • Comprehensive risk-based and regression testing across all modules.
  • Integration and end-to-end scenario validation for reliable performance.
• User Training & Change Management
  • Role-based training for end-users and administrators.
  • Change management support to drive adoption and maximise ROI.
• Support & Managed Services
  • Ongoing maintenance, troubleshooting, and enhancement of your Dynamics 365 environment.
  • Proactive monitoring and regular updates to keep your solution optimised

Microsoft Dynamics 365 Application Areas

Application	Capabilities
Sales	Lead management, sales automation, AI-powered insights, forecasting
Customer Service	Omnichannel support, case management, knowledge base, analytics
Field Service	Work order management, scheduling, resource optimisation, IoT integration
Customer Insights	Unified customer data, journey orchestration, analytics
Finance & Supply Chain	Financial management, inventory, procurement, analytics
Commerce	Unified retail and e-commerce experiences
Project Operations	Project planning, resource management, billing
Human Resources	Personnel management, payroll, benefits
Business Central	All-in-one business management for SMBs

Microsoft Dynamics 365 CRM

With Microsoft Dynamics 365 CRM Adactin empowers organisations to streamline sales, marketing, and customer service operations, driving improved client engagement and business growth.

Dynamics 365 CRM Functional Modules

• CRM Implementation & Customisation
  • Evaluate current sales, marketing, and service workflows
  • Gather and prioritise functional and non-functional requirements
  • Define technical and functional architecture.
  • Data Model design with custom entities, relationships, forms, and views aligned to business data needs.
  • End-to-end deployment of Dynamics CRM tailored to unique business processes.
  • Custom module development for Sales, Marketing, and Customer Service.
  • Integration with Microsoft 365, SharePoint, and third-party platforms.
  • Design and implement guided processes for sales/service teams.
  • Development of plugins, custom workflow activities, and JavaScript extensions to implement server-side and client-side business logic. This enables real-time validations, automated record updates, custom integrations, and tailored user interactions.
  • Define business units, roles, and privileges to implement Role, Field and Record based Security 
  • Create role-based dashboards and real-time KPIs using Power BI or in-app tools.
  • Ongoing support, issue resolution, user support desk.
  • Integrate Dynamics 365 Copilot, conversation intelligence, predictive scoring

• CRM Modernisation & Migration
  • Evaluate existing CRM systems, data flows, integrations, and usage
  • Evaluate organisational, technical, and operational readiness for CRM transformation.
  • Define the future-state CRM architecture (cloud/on-prem/hybrid)
  • Create strategy and plan for existing integration with ERP, third party systems and customer service platforms.
  • Reengineer sales, marketing and service processes for modern CRM capabilities.
  • Upgrade legacy CRM systems to Dynamics 365
  • Perform data cleansing, deduplication, enrichment and migration mapping
  • Perform System Integration Testing and User Acceptance testing.
  • Data migration, system integration, and process optimisation.
  • Dedicated post-go-live monitoring and issue resolution

• CRM Testing & Quality Assurance
  • Define a tailored test strategy aligned with business goals and Dynamics CRM modules (Sales, Customer Service, Marketing, etc.)
  • Detailed plans outlining test scope, types, schedule, environments, tools, and resources.
  • Validate CRM modules (Sales, Service, Marketing, Field Service).
  • Verify end-to-end business process workflows and rule enforcement.
  • Risk-based and regression testing across all CRM modules.
  • Test custom plugins, workflows, Power Automate flows, and JavaScript customisations.
  • Integration and end-to-end scenario validation.
  • Defect management and closure with comprehensive reporting.
  • Test CRM behavior with growing data volumes and peak loads
  • Test RESTful APIs (OData/JSON), service endpoints, and authentication (OAuth 2.0, Azure AD).

• User Training & Change Management
  • End-user and admin training for smooth adoption.
  • Ongoing support and enhancement services.
  • Define key milestones, change champions, and phased adoption approach
  • Identify and train CRM power users to support their teams post-deployment.
  • Collect and analyse user feedback to inform ongoing enhancements and support

Why Adactin?

• Proven Track Record: Successful delivery of Microsoft Dynamics 365 solutions for leading organisations in finance, public sector, and more.
• Certified Experts: Skilled consultants in Power Platform and Microsoft Dynamics 365.
• Agile & Collaborative: Iterative approach with continuous client engagement and feedback.
• End-to-End Services: From consulting and architecture to implementation, testing, and support.

For more information or to discuss your requirements, contact Adactin’s Microsoft Technology Services team. Adactin – Empowering Digital Transformation with Microsoft Technologies